I've ordered from them before.. About 25 pounds of cotton so this makes 35, and what I received is dirty and stringy and grayish compared to what I received prior. I emailed the customer service email for assistance and was ignored, no reply
.. Just like when they sent an email saying they were going to raise prices at the end of the week and I asked if cotton prices were going up... Ignored. I advertise on my pet beds that I use Thunder Acres Cotton, but if the non existent customer service and lack luster cotton happen again, I'll be removing my free advertising to this company. Very very disappointed.